Information we may collect from you
We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.
We may collect and process Data. Including but not limited to the following in the course of providing services to you, which could contain your personal data:
your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organizations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of your driving license; details of your passport, CCTV images & footage and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, gym, leisure. Retail or food related services to you.
We may also process other data, which is not personal data. When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.
Security & retention
We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.
The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.
We will retain your personal data for as long as is necessary for the purposes set out in this Notice or as needed for us to provide our services or to perform our contract with you. We will retain and use your personal data to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our agreements.
Generally, we will only retain CCTV footage for up to 30 days. However we may retain CCTV footage for longer periods for reasons including, but not limited to, when there has been a theft or break-in, the footage is subject to an investigation, or it is necessary for the defence or pursuit of a legal claim
How do we use this information?
We use your personal data as necessary to provide our hospitality services and to fulfil our contract with you. We also process personal data in order to fulfil our contracts with business partners, vendors and suppliers.
We may also use your personal data as necessary to manage our business for our legitimate interests. It is also in our legitimate interests to use your personal data for safety and security purposes as is necessary to ensure the security of our assets, personnel and customers.
In particular, we also process your personal data for the following purposes:
a. Online promotional and marketing activities
If you do not object to us using your personal data, we will use your personal data (such as photographs or video clips) for the purposes of promoting and marketing our business online and in other media. It is in our legitimate interests to promote our business and to market events which we host. If you do not object to us using your personal data, we may also use your data to contact you to inform you of events, developments and promotions of ours and you can unsubscribe from these communications any time.
b. CCTV and related video surveillance systems
We monitor both the internal and external areas of our business premises using CCTV and related video surveillance systems. Images recorded by surveillance systems are considered personal data. We use this information for our legitimate business purposes to protect the safety and security of our customers and personnel, to protect our property, to deter crime and to investigate any security incidents or accidents.
c. Reservations and bookings
We collect personal data about you when you make a reservation or booking with us. This information may include your contact details and financial data such as credit or debit card information which you provide us in order to secure a booking or reservation. This information is necessary in our legitimate interests of providing our services and carrying out the effective management of our business. It is also necessary for us to perform our agreements with you.
d. Loyalty and reward schemes
We use your personal information to run loyalty and reward schemes which you have signed up to. We use this information in order to fulfil our agreement with you and as necessary in our legitimate interests of rewarding and incentivising customers and attracting additional customers.
Sharing of Personal Data
Where necessary, we share your personal data for the purposes already set out in this Policy. Your personal data will be shared with third parties including but not limited to:
• Online websites (including social media companies) and our IT providers
• Media and promotional companies
• Payment processors
• Email service providers
• Security companies
• Insurers and legal advisors
We may also share your personal data where we are required to do so by law. Where our business is bought or sold your information may also be disclosed, where permitted by applicable law, in connection with a corporate restructuring, sale, or assignment of assets, merger, or other changes of control.
Links to other sites
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.
You have certain rights as a data subject in relation to your information. While some of these rights are general and unrestricted, other rights only apply in certain circumstances.
Your rights include:
• Access – you are entitled to obtain a copy of the personal data which we hold about you.
• Rectification – you can request rectification of your personal data if it is inaccurate or incomplete.
• Restriction – you can restrict our use of your personal data.
• Deletion – you are entitled to request that we erase your personal data.
• Objection – you can object to the processing of your personal data where our legal basis for processing your data is our legitimate interests.
These rights may be restricted in certain circumstances for instance where they may be needed to comply with our legal obligations or for the defence or exercise of legal claims.
You can exercise these rights by contacting us at firstname.lastname@example.org
Changes to this policy
We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.